Return and Refund Policy

At SpinRoom, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy and applicable consumer protection laws.

To be eligible for a return, items must be in their original condition, with original packaging and accessories where applicable. Vinyl records should be returned carefully packaged to prevent damage during transit.

To initiate a return, please contact us with your order number and the reason for your return. We will provide instructions on how to proceed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs where appropriate. We will review your request and work with you to find an appropriate solution, which may include a replacement or refund in accordance with applicable law.

Non-Returnable Items

Certain items may not be eligible for return where permitted by law. These may include:

• Personalised or custom-made items.

• Sealed audio recordings that have been unsealed after delivery, where an applicable legal exception applies.

• Items that have been damaged through misuse or mishandling beyond what is reasonably necessary to inspect them, where permitted by law.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Return Shipping Costs

Unless an item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a tracked shipping service and retaining proof of postage. SpinRoom is not responsible for returns lost in transit to the extent permitted by applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method. Please allow 5–10 business days after approval for the refund to be processed and appear in your account. Actual processing times may vary depending on your bank or payment provider.

Any refund deadlines required by applicable law take precedence over the timeframe stated in this policy.

Original shipping costs will be refunded where required by applicable law or where otherwise stated in our return instructions.

Exchanges

If you would like to exchange an item, please contact us before returning it. Exchanges depend on product availability. If an item arrives damaged, defective, or incorrect, we will work with you to resolve the issue in accordance with applicable law.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched. Your statutory cancellation rights, where applicable, remain unaffected.

Contact Information

For return and refund enquiries, please contact us:

Store Name: SpinRoom
Address: 47-09 Center Blvd, Long Island City, NY 11109, United States
Phone: +1 718-280-7076
Email: Contact@spinroom.shop